kc99's Privacy Policy

1 Types and Scope of Information Collected

We collect various types of information from you. This information falls into two main categories — what you provide directly and what is collected automatically.

1.1 Information You Provide

During account registration and use of our services, you may provide the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Identity document details (for age verification)
• Payment method details for deposits and withdrawals (e.g., bKash, Nagad, Rocket, Upay)
• Content of communications sent via live chat or email

1.2 Automatically Collected Information

When you visit or use our Platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent on them
• Referrer URL
• Browsing behaviour collected through session cookies and similar technologies

2 Purpose of Information Collection

kc99 uses your personal information for the following legitimate purposes:

2.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and bonuses
• Identifying and resolving technical issues on the Platform
• Improving new features and services

2.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised activity
• Age verification — only those aged 21 or above may use the Platform
• Monitoring and providing support for responsible gaming
• Meeting applicable legal obligations

2.3 Communication and Support

• Responding via live chat or email through customer service
• Sending important account-related notifications
• Sharing relevant promotional information with your consent

3 Data Storage and Security

kc99 treats the security of your personal information as its highest priority. We apply industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

3.1 Technical Security Measures

• SSL/TLS Encryption: Every connection is encrypted using Secure Socket Layer (SSL) technology.
• Password Hashing: Your password is never stored in plain text.
• Firewall and Network Security: Our server infrastructure is protected by multi-layered firewalls.
• Regular Security Audits: Our systems are regularly audited for vulnerability testing.

3.2 Organisational Security Measures

• Only authorised staff may access your personal information.
• All staff are bound by confidentiality agreements.
• Regular training on data protection is provided.

3.3 Data Retention Period

We retain your information for as long as your account remains active or as required to meet legal obligations. After account closure, some information may be retained for a period as determined by applicable law.

4 Sharing Information with Third Parties

kc99 does not sell your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

4.1 Payment Processors

To process your deposits and withdrawals, we work with bKash, Nagad, Rocket, Upay, and approved bank transfer services. Required payment information is shared only with the relevant payment provider and is used solely to complete transactions.

4.2 Technology and Service Partners

Limited information may be shared with game providers, cybersecurity firms, and analytics providers to ensure the functionality of our Platform. These partners are bound by strict confidentiality agreements and may use information only for specified purposes.

4.3 Legal Requirements

We may be required to provide information to relevant authorities to comply with a court order, government directive, or legal obligation. Even in such cases, we will disclose only the minimum information legally permitted.

5 Cookies and Similar Technologies

Our Platform uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the functionality of the Platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic Platform functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help improve services by analysing patterns of Platform use.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some Platform features to not work properly.

6 Your Rights

As a user of the kc99 Platform, you have the following rights regarding your own information:

6.1 Right to Access

You may request to know what information we hold about you. We will provide the relevant information within a reasonable time.

6.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. This can be done through your account settings or by contacting our support team.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

6.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional messages at any time. To do so, contact our support team or use the unsubscribe link in the message.

6.5 Right to Object to Data Processing

You have the right to object to the processing of your information on the basis of legitimate interest. We will consider your objection and take appropriate action.

7 Protection of Minors' Information

The kc99 Platform is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. We take the utmost care in age verification. If we believe a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

If you know of a minor who has registered on this Platform, please notify our support team immediately.

8 International Transfer of Information

Our servers and third-party service providers may process and store information outside Bangladesh. In such cases, we ensure that transferred information is protected in accordance with the standards described in this Privacy Policy and that industry-standard contractual safeguards are maintained.

9 Changes to This Policy

kc99 reserves the right to update or change this Privacy Policy as needed. For any significant changes, we will publish a notice on the Platform and update the "Last Updated" date at the top of the Policy.

Continued use of the Platform after any changes will be considered as your acceptance of the revised Policy. We therefore advise you to review this page regularly.

10 Other Important Information

10.1 Third-Party Links

Our Platform may contain links to third-party websites. kc99 is not responsible for the privacy practices of these external sites. We ask that you read their own privacy policies before visiting these sites.

10.2 Response to a Data Breach

If a data breach is detected in our systems, we will take the necessary steps immediately. If the breach places your personal information at high risk, we will notify you within a reasonable time and inform you of the remedial measures taken.

10.3 Fair Play and Security

kc99 is committed to operating a safe and reliable platform. We may monitor your gaming activity to ensure fair play and prevent any misconduct. This monitoring is done for the protection of all users.